Corporate Social Responsibility

AT THE HEART OF SKYCITY’S BUSINESS LIES A COMMITMENT TO CORPORATE SOCIAL RESPONSIBILITY (CSR). WE ARE COMMITTED TO SHOWING LEADERSHIP IN THIS AREA.

Corporate Responsibility

“Our priorities are clear. We will continue to refine, improve and report on our progress.” 

SKYCITY is a responsible member of every community in which we operate. We maintain operational supervision of our corporate social responsibility ("CSR") activities through clearly defined policy and effective management. Our dedicated, governance-led CSR Committee develops and maintains our CSR strategy, policies and monitors our performance.

Underpinning our CSR policies are five pillars of excellence - responsible gambling, community involvement and development, labour practices and human rights, environment and fair operating practices.

These five pillars of excellence reinforce our commitment to the SKYCITY community, which includes employees, our customers, our shareholders and the community and environment in which we operate. It is what enables us to achieve award-winning results across our Australasian footprint. 

Community Trusts and Corporate Social Responsibility

SKYCITY Entertainment Group

Sifa Taumoepeau

General Manager, Group Government & Community Relations


Highlights

CSR Committee established, chaired by independent director, Sue Suckling.

World-leading responsible gaming strategy.

New Zealand’s most comprehensive Host Responsibility programme. Only gaming operator offering voluntary pre-commitment in New Zealand.

Strong commitment to urban renewal – as seen in the Federal Street Shared Space project and the investments we are making in the New Zealand International Convention Centre and the Adelaide Riverbank Precinct.

Extensive sports and community sponsorship programmes.

41 percent of participants in our leadership development programmes were women.

74

GRADUATES

OF SKYCITY AUCKLAND’S COOKERY APPRENTICESHIP – AN NZQA ACCREDITED PROGRAMME

95%

ENERGY-SAVING IN LIGHTING

THROUGH INSTALLATION OF LED LIGHTS AT SKYCITY AUCKLAND

$51.2

MILLION DONATED

BY SKYCITY COMMUNITY TRUSTS SINCE 1996

24/7

INTERACTION WITH CUSTOMERS

ON MAIN GAMING FLOOR IN AUCKLAND WITH NEW DEDICATED CUSTOMER SERVICE AMBASSADORS


An Award-Winning Business

We are proud to be recognised for the contributions we make to the community, the ongoing development of our staff and as industry leaders.

SKYCITY AUCKLAND

  • Auckland Youth Employer of the Year 2016, ATEED Young at Heart Awards
  • Innovative Youth Employer 2015, ATEED Young at Heart Awards
  • Silver Commended, YWCA Equity Awards 2015
  • Best Entertainment and Tourism campaign (Chinese New Year), New Zealand Marketing Awards
  • Best Fundraising Campaign, large site (Firefighter Sky Tower Stair Challenge), Romero Awards for International Casino Marketing
  • Best Large Casino Promotion (Chinese New Year), Romero Awards for International Casino Marketing
  • TripAdvisor Travellers’ Choice Award 2016 - SKYCITY Grand Hotel, SKYCITY Hotel and Sky Tower
  • World Travel Awards – Winner of Australasia’s Leading Casino Resort 2014 - 2017
  • Both SKYCITY Grand Hotel and SKYCITY Hotel are Enviromark accredited
  • Auckland Youth Employer of the Year 2016, ATEED Young at Heart Awards
  • Innovative Youth Employer 2015, ATEED Young at Heart Awards
  • Silver Commended, YWCA Equity Awards 2015
  • Best Entertainment and Tourism campaign (Chinese New Year), New Zealand Marketing Awards
  • Best Fundraising Campaign, large site (Firefighter Sky Tower Stair Challenge), Romero Awards for International Casino Marketing
  • Best Large Casino Promotion (Chinese New Year), Romero Awards for International Casino Marketing
  • TripAdvisor Travellers’ Choice Award 2016 - SKYCITY Grand Hotel, SKYCITY Hotel and Sky Tower
  • World Travel Awards – Winner of Australasia’s Leading Casino Resort 2014 - 2017
  • Both SKYCITY Grand Hotel and SKYCITY Hotel are Enviromark accredited

SKYCITY HAMILTON

  • Westpac Waikato Business Excellence Awards – Hospitality and Tourism Business of the Year
  • Stage One of City Co-Op was a finalist in the Property Councils ‘We are Waikato’ Awards
  • Westpac Waikato Business Excellence Awards – Hospitality and Tourism Business of the Year
  • Stage One of City Co-Op was a finalist in the Property Councils ‘We are Waikato’ Awards

SKYCITY DARWIN

  • AHA Awards for Excellence – Chief Ministers Award for Responsible Gambling
  • AHA Awards for Excellence – Best Entertainment Venue
  • Australian Culinary Federation National Apprentice Competition – Silver Medal won by Tei Tien Chu (Amity),
    Commis Chef, Evoo
  • Australian Culinary Federation – Winner Dessert – Mary Santos, Pastry Chef
  • Baking Association of Australia – Winner Baked Dessert – Mary Santos, Pastry Chef
  • AHA Awards for Excellence – Chief Ministers Award for Responsible Gambling
  • AHA Awards for Excellence – Best Entertainment Venue
  • Australian Culinary Federation National Apprentice Competition – Silver Medal won by Tei Tien Chu (Amity),
    Commis Chef, Evoo
  • Australian Culinary Federation – Winner Dessert – Mary Santos, Pastry Chef
  • Baking Association of Australia – Winner Baked Dessert – Mary Santos, Pastry Chef

ADELAIDE CASINO

  • July 2016 - City Award Best Established Restaurant for Sean’s Kitchen
  • Employer of the Year award at the South Australia Training Awards
  • July 2016 - City Award Best Established Restaurant for Sean’s Kitchen
  • Employer of the Year award at the South Australia Training Awards

5 Pillars of Excellence

Responsible Gambling

Across SKYCITY, we host thousands of visitors every week and we take host responsibilities very seriously. Each of our properties has a comprehensive Host Responsibility Programme in place to ensure guests enjoy a safe, responsible and regulated entertainment environment. We provide safe places for our customers to play, eat, drink and stay, and our programmes are recognised as amongst the best of any casino in the world*.

*Associate Professor Dr Paul Delfabbro, University of Adelaide. Submission to New Zealand Gambling Commission 2013.

Preventing and minimising gambling harm 

We are the only gaming operator in New Zealand to offer voluntary pre-commitment on our gaming machines, enabling customers to set limits on what they spend in terms of time and/or money. Our Customer Service Ambassadors are situated on the main gaming floor in Auckland 24 hours a day seven days a week, interacting with people, and helping with any problems that may arise.

Our casinos additionally offer extensive information for customers about exclusion options and referral details to problem gambling support services, including gambling help-lines and face-to-face counselling organisations. We work closely with problem gambling service providers to assist in providing support to customers and others affected by gambling problems.

Our initiatives are world-leading across a complex where 30,000 people come and go on a daily basis.

Promoting safe and enjoyable gaming environments 

We invest significantly in host responsibility and all staff receive host responsibility training. Our casinos are highly supervised gaming venues with hundreds of CCTV cameras, very experienced security, and surveillance staff who provide unprecedented safety.

We take all practicable steps to ensure under-aged persons do not enter our gaming areas. In New Zealand, the minimum age for entry to our casinos is 20 years. In Australia, it is 18 years. We are proactive in communicating with our customers around acceptable behaviour on our premises, including alcohol consumption, threatening or abusive behaviour and unattended children.

We voluntarily exceed what is required of us on a number of fronts.

Community Involvement and Development

Since SKYCITY opened its first casino in Auckland in 1996, the company has been determined to not only provide sustainable total shareholder returns but to be a responsible corporate citizen and an effective community leader, wherever it operates. We are proud of the significant contributions each of our properties has made in their communities across three broad areas.

Financial Contributions

Our financial contributions include donations, fundraising, sponsorships, in-kind support and Community Trust grants for a wide range of community groups and activities, as well as contributions through rates, taxes and spending on salaries and wages, goods and services.

Leadership

We actively participate in local business activities and tourism promotions as well as civic, state and national development. Our collaboration incubator programme focuses on developing the not-for-profit sector’s understanding of, and capacity for, collaborative leadership.

Fostering the local way of life

We work closely with community groups and support local events and activities. We are increasingly prioritising grants to collaborative organisations and initiatives for the greater community benefit. Our partnerships with local organisations continue to grow in every community in which we operate.

Community Trusts

Since establishing the SKYCITY Auckland Community Trust in 1996, we have been proud to distribute over NZ$51.2 million to more than 4,300 community groups and organisations, large and small, through our three Community Trusts in Auckland, Hamilton and Queenstown.

We are proactive in our bid to support local communities.

Human Rights and Labour Practices

Policies

We have five comprehensive policies that underpin our commitment to human rights:

  • Diversity and Inclusion Policy;
  • Equal Employment Opportunities (EEO) Policy;
  • Harassment Policy;
  • Fair Treatment Policy; and
  • Anti-Discrimination, Harassment and Bullying Policy.

Diversity

We are active in recruiting and retaining diversity. We welcome people with the right talents from all sorts of backgrounds. As a business that revolves around people, it is vital to us that all our people are supported, included and valued.

We have people from 85 different ethnicities and 5% of our staff identify as part of the Lesbian, Gay, Bisexual, Transgender, Takatapui and Intersex (LGBTTI) community.

Where we have identified inclusion opportunities we have instituted specific initiatives to support Maori, Pasifika and indigenous Australians, people with intellectual disabilities, disenfranchised youth, solo parents, and to promote gender pay equality.

To further encourage inclusiveness, we have rolled out diversity and inclusion training for managers to raise awareness of unconscious bias in recruitment and selection processes.

Since 2010, we have completed an annual engagement survey to better understand our people, their satisfaction and how our recruitment and retention processes affect them. Our commitment to diversity is taken very seriously by the SKYCITY Board of Directors and we formally report on our outcomes in this area as an ASX and NZX listed company.

We understand that by encouraging diversity in our workforce, we strengthen our market-leading employment brand and will actively draw people to our businesses from many different backgrounds.

Our workplaces are stable, fair and fun.

Environment

Environmental matters are interconnected locally, regionally and globally and addressing them requires a comprehensive, systematic and collective approach.

We see environmental education and capacity building as fundamental to promoting the development of sustainable societies and lifestyles and to helping us maintain our reputation in communities.

Our commitment across the group includes treatment of waste and recycling, reduction in energy consumption, heating ventilation and air conditioning (HVAC) improvements, water conservation, alternative power options and implementation of energy saving initiatives and infrastructure, reduction in chemical usage and the creation of green walls.

SKYCITY has a strong commitment to urban renewal – an area that brings strong benefits to the communities in which we operate. Successes like SKYCITY Auckland’s Federal Street have proven that inner city revitalisation is both desirable and beneficial. Our projects at the Adelaide riverbank precinct and the New Zealand International Convention Centre (NZICC) will add new vitality to places that must compete for visitors against an increasingly global and competitive backdrop. Both projects will generate jobs not only during the construction phases but ongoing, helping to drive economic growth for both communities.

Our commitment to the environment is fundamental.

Fair Operating Practices

Our procurement practices emphasise relationships and trust. We look for service, quality and value through our suppliers and value long-term partnerships that deliver to all our goals. We continue to look for ways to achieve and reward innovation across our supply chain.

Procurement is managed on a site-by-site basis, with Procurement Managers reporting directly to the site General Managers. Economies of scale are leveraged across properties where possible and we share best-practice initiatives across our wider organisation.

We have included CSR measurements as part of our supplier selection criteria, covering areas such as sustainability, packaging and waste management. These measures protect our reputation nationally and as a business, help offset our social impacts and add to our bottom line efficiency.

Through our Ethical Sourcing Code, we actively select suppliers and partners who we recognise as positively influencing social, ethical and environmental performance, including ethical labour practices such as diversity.

Additional areas where we look for performance standards include regulatory compliance, health and safety, environmental management systems and ISO accreditation.

Our procurement practices emphasise relationships and trust.